REFUND AND RETURNS POLICY
OVERVIEW
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging.
NON-RETURNABLE ITEMS
Certain items cannot be returned:
- Perishable goods such as food, flowers, newspapers, or magazines
- Intimate or sanitary goods
- Hazardous materials, flammable liquids, or gases
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, a receipt or proof of purchase is required. Please do not send your purchase back to the manufacturer.
PARTIAL REFUNDS
Partial refunds may be granted in the following situations:
- Books with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
- Any item not in its original condition, damaged, or missing parts not due to our error
- Any item returned more than 30 days after delivery
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
LATE OR MISSING REFUNDS
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank; there is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at info@cegnx.com
SALES ITEMS
Only regular-priced items may be refunded. Sale items cannot be refunded.
EXCHANGES
We only replace items if they are defective or damaged. To exchange an item for the same item, email us at info@cegnx.com and send your item to the designated physical address.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver, and they will be notified of your return.
SHIPPING RETURNS
To return your product, mail it to the designated physical address. You are responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, delivery time for exchanged products may vary. For more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.
NEED HELP?
For any questions regarding refunds and returns, contact us at info@cegnx.com